Prime Chemicals Privacy Policy
PRIME CHEMICALS (PTY) LTD
Last updated: February 2026
Prime Chemicals (Pty) Ltd (“Prime Chemicals”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and all applicable South African data protection laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products, or contact us.
1. Information We Collect
We may collect the following personal information:
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Full name
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Company name
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Contact details (email address, phone number)
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Delivery and billing addresses
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Order and transaction details
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Website usage data (via cookies or analytics tools)
We only collect information that is necessary to provide our products and services.
2. How We Use Your Information
Your personal information is used for:
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Processing and fulfilling orders
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Responding to enquiries
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Providing quotations and product information
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Delivering products
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Maintaining customer records
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Improving our website and services
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Complying with legal and regulatory obligations
We do not use your information for purposes unrelated to our business operations.
3. POPIA Compliance
Prime Chemicals adheres strictly to the principles of POPIA. This means we:
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Process personal information lawfully and transparently
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Collect only relevant and necessary information
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Ensure information is accurate and kept up to date
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Retain information only as long as required
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Protect information against loss, misuse, or unauthorised access
We will never sell, rent, or trade your personal information to third parties.
4. Sharing of Information
We may share your information only where necessary, including:
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Courier or delivery service providers
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Payment processors
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IT service providers supporting our website
All third parties are required to safeguard your information in accordance with POPIA.
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information from:
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Unauthorised access
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Loss or theft
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Alteration or misuse
While we take all reasonable precautions, no system can guarantee absolute security.
6. Your Rights Under POPIA
Under POPIA, you have the right to:
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Access the personal information we hold about you
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Request correction or deletion of your information
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Object to the processing of your information
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Withdraw consent where applicable
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Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, please contact us using the details below.
7. Cookies & Website Usage
Our website may use cookies to improve user experience and monitor website performance. You may disable cookies in your browser settings, although some website functionality may be affected.